Exchange/Warranty/Refund Policy
Please check the correctness of policies and conditions Before every purchase, the warranty of each product is different. Therefore, customers must check the warranty policy of the product they want to order before purchasing the product through www.healthymaxmarket.com Welcome to change or return the product within 7 days after purchase. (from the date you received the product from the courier) free of charge according to the following cases
1) Delivering the wrong model, color or size to the customer, or delivering a product that is different in appearance or does not resemble the product image shown on the product details page.
2) Delivering damaged, broken or unusable products to customers, where the damage must be proven to have occurred from the manufacturing process and transportation (customers must keep the box, price tags and accessories in the same condition and show proof of purchase. If the product is not in the same condition, the company reserves the right to exchange/return the product).
note
Do not exchange products for hygiene reasons, such as testing or wearing.
Products damaged due to wear are not considered defective.
No refunds on discounted or promotional items under any circumstances.
The company will accept product exchanges within 7 days after the customer receives the product.
If it exceeds the said date, the company reserves the right not to accept exchange/return of the product.
Procedure for requesting a product replacement
In case the customer wishes to change the product
- notify e-mail to Customer Service Center LINE OA @HealthyMax Ready to send details as listed below.
Photographic evidence indicating the reason for the change
In case you want to change the color or size, please specify the details of the product you want to change and attach them.
Convenient time to pick up the product (Monday – Friday from 10:00 AM – 5:00 PM)
2. When the company receives the information and the products to be exchanged, the company will check that the condition of the product is within the conditions for exchange and warranty as specified by the company. The team will then check the stock of the products to be exchanged and notify you to confirm the exchange, using approximately 7 business days for the verification from the date the company receives the returned product.
3. In case you want to receive the exchanged product at the branch, the company will make an appointment for a convenient day and time for the customer to pick up the product that the customer wants to exchange, which depends on the working days in each area. On the day of the exchange, the customer must prepare the following evidence:
Order Documents
The product must be in the same condition as when the company sent it, including all labels and products packed in the product packaging. It must be in the same condition as when the company delivered it. If the product is not in the same condition as when it was delivered, the company reserves the right to accept the return of such product in all cases.
4. After approval of the replacement of new product, the company will deliver the new product to you according to the specified delivery time.
5. The company reserves the right to consider and inspect before delivering new products to customers.
6. The Company reserves the right to accept product exchanges under the policies and conditions as determined by the Company only.
7. The company reserves the right to request a product exchange due to ordering the wrong model or dissatisfaction with the product.
8. The company will accept the exchange of products after the customer has received the products within 7 business days. If it exceeds the said date, the company reserves the right not to accept the exchange/return of products.
Additional Notes
In case of product return or order cancellation (Under company policy) Products must be in ready-to-sell condition. (Ready-to-sell condition means the condition of the product that has not changed, damaged, price tags, SOCB labels, brand labels Remains and contained in the packaging of that product. in the same condition as the Company delivered to the buyer)
Refund Policy
The company will refund the purchase price to the customer. In the event that the company Unable to deliver the product as ordered by the customer. (In the event that the product that the customer wants to change Out of stock or missing products from the manufacturer only)
Refund conditions
- All products must be in their original packaging in undamaged condition. Ready to sell again
- The customer must send the item back within 7 days from the date of receipt.
- A copy of the payment instruction must be included in the return shipment.
- The refund will be for the product only. Postage and shipping are not included.
- The company will not accept the returned products by payment on delivery.
How to request a refund
Refunds will be processed after the company receives the product from you. The refund method will be processed depending on the method.
Make your payment
- For orders paid by credit card
- For orders paid via QR Payment, service counter or bank ATM
Account holder name:
Bank Account Number:
Bank Name:
Order number:
Name and Surname of Purchaser:
Order date:
Evidence documents for refund
- ID card copy
- Copy of the customer’s bank account page along with a signed true copy (The name on the bank account and the name of the ordering person must match. Please note that refunds can only be made to a local bank account if the name of the bank account holder matches the name of the contact person.)
- In the case of a refund You will be required to submit documents and accounting evidence. for the company to process the reimbursement into your bank account It will take approximately 15 working days to process and the company will notify you. when the reimbursement has been completed
Product refund period
- The company will return the money back to the account number that the customer informs. It takes approximately 15 business days.
- The company reserves the right to refund beyond the specified period. If there is a force majeure
- The company reserves the right to change any conditions. without prior notice
contact us
Health Support House Co., Ltd. (Head Office)
5/14-16 Soi Srinakarin 46/1, Srinakarin Road
Nong Bon Subdistrict, Prawet District, Bangkok 10250
Tel: 02 138 3838 (Monday – Friday from 9:00 AM – 5:00 PM)
LINE OA @HealthyMax
E-Mail. info@healthymaxmarket.com