Shipping/ Exchange/Warranty/Refund Policy
– Delivery time will be approximately 2-10 business days, depending on the shipping company. Delivery area or type of dealer excluding Saturdays and Sundays public holidays and public holidays
– The company will start counting the delivery period only after the customer receives an SMS or E-Mail confirming the order with full payment.
– Shipping is divided into 3 types:
1) Delivery to the address specified (Door to Door): The product will be delivered only after the customer has paid in full. The customer will receive a call to arrange delivery. from delivery staff According to the phone number provided by the customer when placing an order
2) Shipping by express mail (EMS)
– Customers cannot change the shipping address. when the order has been completed
– Delivery service only within Thailand. For delivery in the 3 southern border provinces (Yala, Pattani and Narathiwat) delivery time will depend on the situation at that time by the company will be delivered as appropriate
– Because the shipping policy of each item is different. Customers can check the shipping policy before purchasing by reading the shipping policy details on each item’s product details page.
– List of products ordered from the same order number Different shipping policies may apply. Customers may not receive the product at the same time.
– The company reserves the right to change any conditions. without prior notice
Exchange/Warranty/Refund Policy
Please check the correctness of policies and conditions Before every purchase, the warranty of each product is different. Therefore, customers must check the warranty policy of the product they want to order before purchasing the product through www.healthymaxmarket.com Welcome to change or return the product within 7 days after purchase. (from the date you received the product from the courier) free of charge according to the following cases
1) Delivering the wrong model, color or size to customers, delivering products that look different. or does not resemble the image of the product shown on the product details page 2) Deliver goods that are damaged, damaged or cannot be used to customers, where the damage must be proven to be caused by the production process and transportation. (Customers must keep the boxes, price tags and equipment in their original condition. with proof of purchase, if the product is not in its original condition, the company reserves the right to change / return the product)
note
Refrain from changing products due to hygiene, such as fixing, testing, wearing Products damaged as a result of wearing Not counted as a defective product Not accepting returns on discounted products or organize promotional programs in all cases The company will exchange the product after the customer receives the product within 7 days. If beyond that date, the company reserves the right not to change/return the product.
Procedure for requesting a product replacement
In case the customer wishes to change the product
- notify e-mail to Customer Service Center LINE OA @HealthyMax Ready to send details as listed below.
photographic evidence State the reason for the change. In case you want to change the color, change the size, specify the product details that you want to change attached. Convenient day and time to pick up the product (Monday – Friday from 10.00 – 17.00 hrs.) 2. When the company receives the information and the product you want to change, the company will check. whether the condition of the goods is in terms of replacement and guarantee As specified by the company, then the team will check the stock of the product that needs to be changed and confirm to proceed with the change The inspection period is approximately 7 working days from the date the company receives the returned product. 3. In the event that you want to receive the replacement product at the branch, the company will arrange a date and time that is convenient for the customer. to go in to pick up the product that the customer wants to change which depends on working days in each area On the day that the product is changed Customers must prepare evidence as follows.
order document Products must be in the same condition that the company sends, including labels. And the products packed in the packaging of that product must be in the same condition as the condition that the company take it to delivery If the product is not in the original condition that was delivered, the company reserves the right to return the product in all cases. 4. After approving the replacement of a new product, the company will deliver a new product to you. according to the specified delivery time 5. The company reserves the right to inspect before delivering new products to customers. 6. The company reserves the right to exchange products under the policies and conditions specified by the company. set only 7. The company reserves the right in requesting a replacement from ordering the wrong model or not being satisfied with the product 8. The company will accept the replacement of the product after the customer has received the product within 7 working days. If beyond that date, the company reserves the right not to change/return the product.
Additional Notes
In case of product return or order cancellation (Under company policy) Products must be in ready-to-sell condition. (Ready-to-sell condition means the condition of the product that has not changed, damaged, price tags, SOCB labels, brand labels Remains and contained in the packaging of that product. in the same condition as the Company delivered to the buyer)
Refund Policy
The company will refund the purchase price to the customer. In the event that the company Unable to deliver the product as ordered by the customer. (In the event that the product that the customer wants to change Out of stock or missing products from the manufacturer only)
Refund conditions
- All products must be in their original packaging in undamaged condition. Ready to sell again
- The customer must send the item back within 7 days from the date of receipt.
- A copy of the payment instruction must be included in the return shipment.
- The refund will be for the product only. Postage and shipping are not included.
- The company will not accept the returned products by payment on delivery.
How to request a refund
The refund will be processed after the company receive goods from you The method of refund will be performed depending on the method. make your payment
- For orders paid by credit card
- For orders paid via QR Payment at service counters or a bank ATM Account holder name: Bank Account Number: Bank name: Order number: Name-Surname Purchaser: Order date:
Evidence documents for refund
- ID card copy
- Copy of the customer’s bank account page along with a signed true copy (The name on the bank account and the name of the ordering person must match. Please note that refunds can only be made to a local bank account if the name of the bank account holder matches the name of the contact person.)
- In the case of a refund You will be required to submit documents and accounting evidence. for the company to process the reimbursement into your bank account It will take approximately 15 working days to process and the company will notify you. when the reimbursement has been completed
Product refund period
- The company will return the money back to the account number that the customer informs. It takes approximately 15 business days.
- The company reserves the right to refund beyond the specified period. If there is a force majeure
- The company reserves the right to change any conditions. without prior notice
contact us
Health Support House Company Limited (Head Office) 5/14-16 SOI SRINAGARINDRA 46/1 SRINAGARINDRA ROAD, NONGBON, PRAWET, BANGKOK 10250 Tel: 02 138 3838 (Monday – Friday from 9.00 – 17.00) LINE OA @HealthyMax E-Mail. info@healthymaxmarket.com